How should I care for my garment?
Anoushka and Norah jackets are made from vintage recycled fabric and should be washed in cold water on gentle cycle and line dried.
Vintage wool blanket jackets should be washed in cold water on gentle cycle and flat dried on a sweater rack or towel.
Zaha jackets can be washed in warm water, and dried on low heat.
Michelle cap sleeve tops and Henrietta dresses made from organic cotton flannel should be washed in cold water on gentle cycle and line dried to avoid pilling.
All other garments Ruth tank top, pants with cotton, raw silk, hemp or second hand fabrics should be washed in cold water on gentle cycle and line dried. This prolongs the life of the garment and is easier on the planet.
As always, wash all garments with like colors. Iron according to fabric type and as necessary.
Do you take custom orders (for clothing)?
Generally no but if it's something basic like lowering a hem or longer sleeves, we might be able to accommodate your request. Email us with your inquiries. (rona@ottofinn.com)
We have a Find Your Match and Bring Your Own blanket jacket program.
What if my order is a gift?
We can help you with that! We can include a note with your order and ship it directly to the lucky recipient. Drop us a line (rona@ottofinn.com) to make sure we have the right name, shipping address and special message.
Do you ship to countries outside the U.S.?
Yes! Details under Shipping.
Do you take wholesale orders?
It depends on what items you are interested in. Send us an inquiry with the pieces you are interested in. (rona@ottofinn.com)
Afterpay
What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.
How do I use Afterpay?
Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method.
First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Afterpay?
Afterpay can only be applied to purchases made on the retailer website or in-store (where available).
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit our shipping page for more information.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on our website using Afterpay.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Afterpay?
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/privacy-policy.