FIND YOUR MATCH jackets are custom made and therefore non-refundable.
We do not accept returns but will happily exchange. Items bought from the Sale section are final sale.
Before purchasing please review the size chart on each listing for best fit. If the items you ordered are not what you thought, or you made a mistake with measuring, you are entitled to exchange items if in stock. The items must be returned unused, unwashed, undamaged and with the labels attached to the product. You have the right to open the package to inspect the items, but the items must be returned unused. Shipping costs will not be refunded for returning items. When exchanging, you will pay new shipping costs.
If you have received a wrong item (wrong style, wrong size) please contact rona@ottofinn.com as soon as possible. If we conclude we are at fault, we will replace the item with a new one without additional costs and repay you for the shipping costs within 30 days.
DOMESTIC RETURN POLICY
RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIPT DATE.
Returned merchandise must be unused and in original packaging and will be subject to a 10% restocking fee, we do not refund shipping costs. If you would like to schedule a return, please email Rona at rona@ottofinn.com prior to shipment. Return shipments need to have tracking. We cannot be responsible for lost packages.
INTERNATIONAL RETURN POLICY
All international returns or exchanges will incur a 20% restocking fee. If you would like to schedule a return, please email Rona at rona@ottofinn.com prior to shipment.
EXCHANGES ARE ACCEPTED WITHIN 15 DAYS OF RECEIPT DATE.
Customers are limited to one exchange per item. You are responsible for shipping both ways. If you need assistance with choosing the right size please see our size chart (on each listing). If you would like to schedule an exchange, please email Rona at rona@ottofinn.com prior to shipment.
Everything else:
All gift card purchases are final.
If an item arrives damaged due to poor postal handling (for insured items only) please contact us to file a claim with the post office – the item must be photographed in order to make the claim.
-for items being exchanged we can only credit the cost of the item not the shipping
-when an item is being returned to us, we are NOT responsible for items lost in transit.
-for items you want to exchange/refunded – you are responsible for shipping both ways.